Scope & Application

This policy applies to:

• All users of our website, mobile apps, and other digital platforms (“Platform”).
• Customers, visitors, and any individuals who interact with our services (including when you submit shipment requests, contact us, or use our tracking tools).
• All personal data we collect, use, store, or process in relation to our services.

Information We Collect

We collect various types of information, including:

Personal Identification Information

• Name
• Email address
• Phone number
• Shipping address (sender & recipient)

How We Use Your Information

We use your information for:

• Processing shipments, bookings, and related communications
• Providing customer support and responding to your inquiries
• Tracking, routing, and delivering packages
• Improving our Platform, services, and user experience
• Sending updates, notifications regarding your shipments, or service-related announcements
• Compliance with legal obligations, such as customs, taxation, or regulatory requirements

Sharing & Disclosure

We may share your data with:

• Third-party service providers (e.g. couriers, payment processors, shipping partners) who help us fulfill services
• Government, regulatory or customs authorities as required by law
• Our affiliates, if needed, for operational purposes
• Law enforcement or legal requests where required

We do not sell, trade, or rent your personal information for marketing purposes to unrelated third parties without your consent.

Data Retention

• We keep your personal data for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements.
• Once no longer needed, we’ll securely delete or anonymize your data.

Cookies & Tracking Technologies

• We use cookies and similar technologies to track usage on our Platform, help with login or session management, improve services, gather analytics.
• Some cookies are essential; others are optional (for analytics or preferences).
• You can manage or disable cookies via your browser settings, though this may affect certain functionality.

Data Security

• We implement reasonable technical and organizational measures to protect personal data against unauthorized access, alteration, disclosure, or destruction.
• We use encryption, access controls, and regular security audits.
• However, no system is 100% secure; while we strive for protection, we cannot guarantee absolute security.

International Transfers

• If your data is transferred outside your country (for example, to fulfill international shipments or use third-party vendors abroad), we ensure adequate safeguards are in place (e.g., data processing agreements, secure transfer protocols).

Your Rights

Depending on your jurisdiction, you may have rights including:

• Right to access your personal data
• Right to correct or update inaccurate data
• Right to delete your data (“right to be forgotten”) where applicable
• Right to object to certain data processing
• Right to data portability (transferring your data in machine-readable format)
• Right to withdraw consent where consent is the legal basis for processing

To exercise your rights, contact us using the details below.

Children’s Privacy

• Our services are not directed toward children below the age of 13 (or minimum age under applicable law).
• We do not knowingly collect personally identifiable information from children under this age. If we become aware, we will remove and delete it.

Changes to This Policy

• We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date.
• Significant changes may be communicated via email or banner notification before they take effect.

Contact Us

If you have questions, concerns or requests related to your personal data, privacy, or this policy, please reach out:

Nowkha international Pvt Ltd

76/C , kuruvath kandi

East perambra, perambra

Thandorapara, koyilandi

Kozhikode, kerala-673526

CAN : U53200KL2025PTC95648

MOB: 8606808886

E-MAIL : nowkhainternational@gmail.com

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